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Sherwoods Citroën Gateshead

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Sherwoods Safety First

 

At Sherwoods Motor Group, the health and wellbeing of our customers and teams are our first priority, that's why we're proud to introduce Sherwoods Safety First. We're working hard to keep our local communities moving with tailored, responsible solutions in place across our sales and aftersales departments. 

Latest Update – 05/01/2021

Important customer notice regarding the latest Government Announcements.

Following the announcement from the UK Government on the 04/01/2021 around the Latest lockdown measures from 05/01/2021, I would like to reassure all our customers that continuing to serve you safely remains our absolute priority.

We remain committed to supporting our customers and local communities and have a range of services to help keep you on the road. Our Physical showrooms may be closed at this time, but our teams remain available to deal with your enquiries digitally and via the telephone. If your interested in purchasing a new or used vehicle we are here to help. With virtual appointments and video vehicle tours, as well as click and collect* or we will bring the vehicle to you for inspection and a unaccompanied test drive at your home*; your next vehicle purchase can still be an amazing experience.

Those customers who need to visit our service departments can continue to do so, with the same Sherwood’s Safety-First measures that have been in place for many months now. You can still book appointments for servicing, MOT and repairs in the normal ways; via our website, or telephone.

With our Sherwood’s Safety-first measures now well established, you can be sure to feel safe when you visit a Sherwood’s showroom or service centre. Our teams have continued to work hard all year to deliver the amazing service that our customers have come to expect, whether virtually or face-to-face.

 I would like to thank you for your patience and understanding in these difficult times. We are very much open for business and look forward to helping you with your next vehicle purchase or service.

 

Sherwoods Safety First is built on three key factors: 

  1. Working hard to put Safety First - Strict adherence to government guidelines and recommendations at all times, including social distancing, full sanitation processes, temperature checks for staff, and more. Visits to all of our locations are currently strictly by appointment only. As part of Sherwoods Safety First, we will be limiting the number of staff and customers at all of our sites. 
  2. Working in new ways- Our commitment remains to our customers, teams, and communities, and we will be as flexible as possible to assist everyone who may need to purchase a new or used car, or require a service, repair or MOT on their current vehicle. We are currently offering Click and Collect, remote test drives, responsible local delivery, contactless payments and more. 
  3. Working with you- We're proud to adapt to new guidelines and will continue to work hard to deliver the highest standard of customer service for all customers across sales and aftersales. All of our showrooms have been updated with signage and sanitisation facilities, please take time to follow and utilise these when visiting us at your set appointment time. We look forward to welcoming you and working together to put safety first... 

Sherwoods Safety First for Sales Customers

Sales customers can choose from Click and Collect, or free, local delivery, when purchasing their next vehicle from Sherwoods. We understand that you may require your new car now, that's why our Sherwoods Safety First processes offer a contactless purchase option, from enquiry to collection. Find out more on our special webpage at https://www.sherwoodsmotorgroup.co.uk/offers/sherwoods-click-and-collect/

Sherwoods Safety First for Aftersales Customers

For aftersales customers, our service departments are open with full Sherwoods Safety First precautions in place. Visits to our sites are strictly by appointment only, you can find out more and book on our dedicated webpage athttps://www.sherwoodsmotorgroup.co.uk/offers/service-and-mot-booking/ 

The Sherwoods team are here to help. If you have any questions about Sherwoods Safety First, or any of our available sales or servicing options, please click https://www.sherwoodsmotorgroup.co.uk/contact-us/ to contact us. 

 

*Test Drive from your home and click and collect subject to government guidelines please contact us for more up to date information.